Customer Care is Our Top Most Priority

To safeguard all Safaricom subscribers against risks associated with the loss or damage of their mobile handsets, Safaricom is pleased to introduce Safaricom Mobile Insurance exclusively designed to provide protection against losses of mobile devices, Tablets through forced and/or violent means or damage caused by accidental and natural causes.

The cover is designed to ensure subscribers experience uninterrupted services while protecting them and their dependants against financial challenges they otherwise would be exposed to in replacing the lost or damaged handset.


"I've lost two phones in as many years, so mobile phone insurance is a must for me" - Lorraine T, Nairobi.

"My last iPhone went swimming with me, and cost KSH 20000 to repair, so Safaricom Insurance should work out cheaper for me!" - James L, Mombasa.

"I'm really glad I had the cover, as I dropped my blackberry within a week of getting it!" - Gemma B, Eldoret.

Why Insure?

With the most popular gadgets like the new iPhones and Samsung Galaxy S4 costing more than KSH 50000, can you afford a one off bill to replace one? Imagine what that KSH 50000 could be spent on…

Why Us?

  • Our Customer Service
  • We're committed to being fair on claims
  • Still not sure? View our Facebook wall
  • 24/7 online claim Submission